Worldz Travel is an online travel agency providing flight bookings, hotel reservations, holiday packages, cruise bookings, and related travel services to customers in the United States and internationally. This Refund & Cancellation Policy explains how cancellations, refunds, and failed payments are handled.
1. General Refund Policy
All refunds and cancellations are processed strictly according to the terms and conditions of airlines, hotels, cruise lines, tour operators, and other third-party suppliers. Worldz Travel acts only as an intermediary and does not control supplier refund decisions.
Some bookings may be non-refundable, partially refundable, or subject to penalties, depending on the fare type, booking class, and supplier rules.
2. Flight Ticket Refund Policy
- Flight cancellations and changes are governed by the airline’s fare rules.
- Refund eligibility depends on ticket type (refundable, non-refundable, or partially refundable).
- Airline cancellation charges, taxes, and Worldz Travel service fees may be deducted.
- Schedule changes, flight cancellations, or involuntary changes are handled as per airline policy.
Refund Timeline (Flights):
Approved refunds are initiated within 7–14 business days after airline confirmation. International refunds may take longer depending on the airline and bank.
3. Hotel Booking Refund Policy
- Hotel refunds depend on the hotel’s cancellation and no-show policy.
- Promotional, last-minute, or discounted rates are often non-refundable.
- No-show bookings are generally not eligible for refunds.
Refund Timeline (Hotels):
Approved refunds are processed within 10–15 business days.
4. Holiday Packages & Cruise Refund Policy
- Cancellation and refund policies vary based on destination, season, and supplier.
- Supplier penalties, administrative fees, and service charges may apply.
- Refund eligibility is confirmed only after supplier approval.
5. Service Fees & Charges
Worldz Travel charges service, booking, or convenience fees for travel assistance.
These fees are non-refundable, even if the booking is canceled or refunded by the supplier.
6. Refund Method
- Refunds are issued only to the original payment method used during booking.
- No refunds are made in cash, check, or alternative payment methods.
- For international customers, currency conversion fees or bank charges may apply.
7. Partial Refunds
Partial refunds may be applicable in cases such as:
- Partially used flight tickets
- Airline or hotel or cruises schedule changes
- Supplier-approved amendments
- Early check-out or unused services (subject to supplier rules)
8. Failed, Declined, or Duplicate Payments
- If a payment is deducted but the booking is unsuccessful, the full amount will be refunded automatically.
- Refunds for failed or duplicate transactions are processed within 10-15 business days.
9. Chargebacks & Disputes
Customers are encouraged to contact Worldz Travel support before filing a chargeback.
Unresolved disputes may be handled according to payment processor and bank regulations.
10. Important Disclaimers
- Worldz Travel is not responsible for delays caused by airlines, hotels, cruises or third-party suppliers.
- Refund timelines are estimates and may vary for international transactions.
- All policies are subject to change without prior notice.
11. Contact Information
For cancellation or refund assistance, please contact:
📧 Email: support@worldztravel.com
📞 Phone: +1-888-599-6858
🌐 Website: www.worldztravel.com