WorldzTravel

1. About This Website

WorldzTravel.com is managed by a marketing and advertising service provider on behalf of Worldz Travel LLC, a US-registered travel services company (EIN: 934398042). All flight booking and travel services are fulfilled exclusively by Worldz Travel LLC. We are an independent travel agency and are not affiliated with or endorsed by any airline.

2. Information We Collect

We may collect the following categories of personal information in connection with your use of this website or your booking enquiry:

• Identity Information: Full legal name, date of birth, nationality, and passport or government-issued ID details needed to complete your flight reservation.
• Contact Information: Phone number, email address, and mailing address.
• Travel Information: Departure and arrival cities, travel dates, cabin class preferences, frequent flyer numbers, and special service requests such as dietary needs or accessibility accommodations.
• Payment Information: Credit or debit card details, processed through secure PCI-DSS compliant payment gateways. Card data is not stored on our servers following transaction completion.
• Call Records: Calls to our booking number may be recorded for quality assurance, agent training, and dispute resolution purposes. You will be informed of this at the start of the call.
• Technical Data: IP address, browser type, device type, pages visited, and session duration collected through cookies and analytics tools during website visits.
• Communications: Emails, messages, and correspondence you send to us.

3. How We Use Your Information

• Searching, booking, and confirming airline tickets on your behalf.
• Sending e-tickets, booking confirmations, itinerary documents, and travel alerts to your provided contact details.
• Processing payments securely and detecting or preventing fraudulent transactions.
• Complying with airline and government data requirements including Passenger Name Records (PNR) and Advance Passenger Information (API) submissions.
• Providing post-booking assistance including reservation changes, cancellations, and refund management.
• Conducting quality reviews of agent calls and improving service standards.
• Sending marketing communications where you have opted in or where permitted under applicable law.
• Fulfilling legal, regulatory, and law enforcement obligations.

4. Legal Basis for Processing

• Contract Performance: Processing is necessary to search, book, and deliver the flight services you have requested.
• Legal Obligation: We are required to share passenger data with airlines and government authorities under US and international law.
• Legitimate Interests: We process data to operate our business, prevent fraud, and improve the quality of our service.
• Consent: Where we rely on consent for marketing communications, you may withdraw consent at any time by contacting us directly.

5. Sharing Your Information

We do not sell your personal information. We may share your data with the following parties as necessary to provide our services:

• Airlines and Global Distribution Systems (GDS): Passenger information is transmitted to airlines to complete your reservation.
• Worldz Travel LLC: As the operating travel services company fulfilling your booking, they receive all relevant passenger and booking data required to issue your ticket.
• Payment Processors: Secure third-party processors handle card transactions under strict PCI-DSS compliance standards.
• Government Authorities: Airlines are legally required to submit API and PNR data to US Customs and Border Protection, the TSA, and equivalent international agencies for the flights you book.
• Service Providers: IT infrastructure, email delivery, and analytics providers who operate under confidentiality agreements and data processing controls.
• Legal Requirements: When required by law, regulation, court order, or to protect the rights and safety of our business or users.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to support site functionality and measure performance:

• Essential Cookies: Required for basic website operation and navigation.
• Analytics Cookies: Help us understand visitor behaviour and improve our content (e.g., Google Analytics).
• Advertising Cookies: Measure the effectiveness of our digital advertising efforts (e.g., Google Ads conversion tracking).

You may manage or disable cookies through your browser settings. Disabling essential cookies may limit certain website functions.

7. Data Retention

• Booking and transaction records: Retained for a minimum of 7 years for legal, tax, and dispute resolution purposes.
• Call recordings: Retained for up to 12 months unless required longer for an active dispute.
• Marketing consent records: Retained until you withdraw consent or opt out of communications.
• Website analytics data: Retained for up to 26 months in aggregate form.

8. California Privacy Rights (CCPA)

California residents have the following rights under the California Consumer Privacy Act (CCPA): the right to know what personal information is collected and how it is used; the right to request deletion of personal information; and the right to opt out of the sale of personal information. We do not sell personal data. To exercise your CCPA rights, contact us at support@worldztravel.com or call (888) 778-0736. We will respond within 45 days as required by law.

9. Data Security

We apply appropriate technical and organisational security measures to protect your personal data, including encrypted payment processing, secure server infrastructure, and access restrictions. No method of internet transmission is entirely secure. In the event of a data breach, we will notify affected individuals as required under applicable law.

10. Your Privacy Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data where it is no longer required for the purpose it was collected.
• Opt-Out: Withdraw consent for marketing communications at any time.
• Portability: Request your data in a portable, machine-readable format where applicable.

To exercise any of these rights, contact us using the details in Section 13. We respond within 30 days.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors. For bookings involving minor passengers, the accompanying adult is responsible for providing accurate passenger information on their behalf.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

13. Contact Us